Effective Business Writing

Course Content Lesson 1: Writing Email and Other Electronic Communication Organize Your Materials Write an Email Write Instant Messages Lesson 2: Writing Effective Business Communication Analyze Your Audience Write an Internal Announcement Write an Email Responding to Routine Requests Write an Email to Respond Positively to Customer Complaints Write Bad-News Messages Lesson 3: Writing a Business Letter Write a Business Letter A Thank-You Letter Lesson 4: Writing Business Proposals Persuade Your Audience Write an Executive Summary Use Visuals

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