ITIL V3 Foundation Training in Singapore

Learn ITIL V3 Foundation Training & Certificate in Singapore

This ITIL Foundation Course will help you understand the concepts, languages, best practices, and processes utilized in the ITIL V3 lifecycle.

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Course Start Date

06/11/2017 | 09:30-17:30

Week Days

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29/11/2017 | 09:30-17:30

Week Days

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13/12/2017 | 09:30-17:30

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Schedule

Days: 3 Days

Duration: 21 Hours

Timings: 9:30 AM - 5:30 PM

10 Anson Road, 26-08A International Plaza, Singapore 079903

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Expert Local Trainers
Hands-on Training by experts
Certificate of Achievement
Free Refresh Class within 6 Month

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Who Should Attend This ITIL Certification Course Singapore

ITIL foundation training is ideal for those Individuals who require ITIL framework basic knowledge and wanted to enhance IT service management in the Organisation.

IT Professionals

Management

Administrator

Training Professionals

Student

ITIL V3 Foundation Training & Certificate in Singapore

Brief Overview of the ITIL Foundation Course Outcome

As shown in the diagram above, our experienced IT industry champions will equip you with ITIL concepts, processes and functions and their applicability in your day to day IT working with specific and relevant practical scenarios.

Post the course, you should be ready to understand an existing ITSM implementation as well as attempt to introduce it to you organization
After the course, you will be prepared for your ITIL foundation certification exam.

Inspizone’s ITIL trainer has 20 years of experience. He trains the participants using real time scenarios. He is an inventor of Zero Incident Framework for IT.

ITIL Foundation Course is Relevant for You:

If you require a basic understanding of the ITIL framework
If you need a greater understanding of ITIL to enhance the quality of IT services in your organization
If you are interested in exploring functions of IT Managers, Service Desk staff, Operations staff, and Developers
If you are looking to enhance your IT qualifications for better career advancements
If you are looking to accomplish complete ITIL track, ITIL foundation is a pre-requisite for next levels which are capability and lifecycle.

Examination Format and Details

Exam could be taken immediately upon completion of the course on 2nd day or arrange to come next day
Duration is one hour and you need to attempt 40 multiple choice questions
Certificate is awarded only if you secure 65 or more in the exam, which means you need to answer 26 questions correctly out of total 40. Its easy!

ITIL V3 Foundation Syllabus Outline:

The objective of ITIL V3 foundation qualification is to introduce you to ITIL and make you aware of the ITSM processes, their goals, objectives, and key processes and functions. Entire syllabus is covered in 7 units. Below is a brief list of topics covered in each of the units.

Unit 1: ITIL And The Service Lifecycle

Introduction of ITIL (The Framework, Lifecycle, Publications, Quality, and Governance)
Introduction of Best Practices and Guidelines
Introduction of relationship between various ITIL lifecycle processes
Understanding of Functions, Processes, and Roles

Unit 3: Service Design

Introduction of Service Design (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Definitions (Four Ps, Five Major Aspects of Design, Service Package)
Introduction to Service Design Processes
- Service Level Management
- Service Catalogue Management
- Supplier Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
Explanation of Business Value
Explanation of how may all these work in your organization

Unit 5: Service Operation

Introduction of Service Operation (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Concept (Role of Communication)
Introduction to Service Operation Function
- The Service Desk
- The Technical Management Function
- The Application Management Function
- The IT Operations Management Function
Introduction to Service Operation Processes
- The Incident Management Process
- The Event Management Process
- The Request Fulfilment Process
- The Problem Management Process
- The Access Management Process
Explanation of how may all these work in your organization

Unit 7: Technology And Architecture

Overview of some of the products available in market helping in ITSM journey
Architecture Guidelines

Unit 2: Service Strategy

Introduction of Service Strategy (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Definitions (Value, Warranty and Utility, Resources, Service Portfolio)
Introduction of Service Strategy Processes
- Demand Management
- Financial Management
Explanation of a Business Case
Explanation of how may all these work in your organization

Unit 4: Service Transition

Introduction of Service Transition (The Concept, Objectives, and its Fit within the ITIL Framework)
Introduction to Service Transition Processes
- The Transition Planning & Support Process
- The Change Management Process
- The Service Asset & Configuration Management Process
- The Release & Deployment Management Process
- Knowledge Management
Explanation of how may all these work in your organization

Unit 6: Continual Service Improvement

Introduction of Continual Service Improvement (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Definitions
- The Deming Cycle
- The Seven-Step Improvement Process
- Governance and ITSM
CSI Approach
- Success Model
- Measurements & Metrics
Explanation of how may all these work in your organization

Reviews of our students

ruo liong

2 years ago

I attended the Accounting lesson . The trainer was very experienced and was bi lingual so it was easy for me to ask question.

Jacqueline Lee

7 months ago

Went for a accounting course, Steven was friendly and helpful

shengwei tan

10 months ago

Stella is a great lecturer, the lesson taught are well orderly manner for each day which preps in beforehand and learning better.

Raymond Ralph SHONG

3 years ago

You will learn well. After sales services and after training, the staff and trainers are there to help, support, care and share with you any time. To ensure you have learnt well and they do follow up. Good job.

hua zeng

a year ago

I am taking excel and LCCI course , so far i think the fee is resonable and worth the money, I like the teachers , they are professional and patient.

Grace CH Ong

a year ago

A very useful course with laptops provided and sample datasets for our training. Training was very well-paced and clear, helpful for learning. Trainer also was happy to go around assisting when needed and managed queries well for us. Happy to have participated in a course at Inspizone 🙂

L T.

a year ago

Environment: neat and organized Pace of the class: perfect Learning tools: clear and straightforward Trainer (Bee Hoon): efficient, proactive, knowledgeable and humorous Overall: Excellent. Class ended earlier than stipulated time (despite time spent waiting for latecomers to get seated).

Annie Ong

5 months ago

Dr Suresh is a excellent lecturer, he teaches the students incorporate with his own experience in accounting. This make us "students" who has no background of accounting understand and grasp the lesson with ease. The staff at Inspizone is so attentive and reply to our query without much delay. They are professional in handling us different students with different needs during our course. Recommended Training Institute to take lesson and learn what you need!

Guido Sudero

2021-09-01

The course was effective for my purpose, the Teacher was clear and professional and she covered all the various aspects in an extensive and careful way. Then, the follow up they do, sending the course material to all Students is also good. Indeed a good Excel course for a beginner.

THIRUMALA DEVI

2021-09-15

Here i attended two courses. The Teacher is more knowledgeable person. I attend here accounts and Corporate Tax Singapore courses. really ill recommend this institute.

Lachu Gandhi

2021-09-07

Content of the course is appropriate. Trainer valene was very good and interactive. The place, course materials, the presentation and content of the material everything were clear and precise and she gave proper response to the queries raised. The place is well maintained too. Overall, a good experience and sure, I will recommend inspizone to my friends who are keen on upgrading themselves.

shengwei tan

2021-07-01

Stella is a great lecturer, the lesson taught are well orderly manner for each day which preps in beforehand and learning better.

Grace CH Ong

2021-06-11

A very useful course with laptops provided and sample datasets for our training. Training was very well-paced and clear, helpful for learning. Trainer also was happy to go around assisting when needed and managed queries well for us. Happy to have participated in a course at Inspizone 🙂

Odinelza Santos

a year ago

If you are Western better to stay away. at this place all Asian group prejudices and social positioning systems play out: caste, hierarchy, subjugation of others, etc...

pamela ng

2 years ago

Excellent Lesson , Morden Technology for virtual training.

Germaine Lee

a year ago

Communication, Professionalism, Value

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