phone call us Inspizone+65 8586 4485
Email us Inspizone[email protected]
Send Enquiry
Chat with us InspizoneChat With Us
ITIL V3 Foundation Training in Singapore

Learn ITIL V3 Foundation Training & Certificate in Singapore

itil course singapore
itil training singapore
itil training courses

This ITIL Foundation Course will help you understand the concepts, languages, best practices, and processes utilized in the ITIL V3 lifecycle.





Get Training Details








Course Start Date


  • 06/11/2017 | 09:30-17:30
    Week Days
  • 29/11/2017 | 09:30-17:30
    Week Days
  • 13/12/2017 | 09:30-17:30
    Week Days
  • Schedule


    Days: 3 Days
    Duration: 21 Hours
    Timings: 9:30 AM - 5:30 PM

    10 Anson Road, 26-08A International Plaza, Singapore 079903

    Register Now

    Why Choose Us


    • Expert Local Trainers
    • Hands-on Training by experts
    • Certificate of Achievement
    • Free Refresh Class within 6 Month

    Quick Register


    Register

    Who Should Attend This ITIL Certification Course Singapore


    ITIL foundation training is ideal for those Individuals who require ITIL framework basic knowledge and wanted to enhance IT service management in the Organisation.

    ITIL V3 Foundation Training & Certificate in Singapore


    Brief Overview of the ITIL Foundation Course Outcome

    As shown in the diagram above, our experienced IT industry champions will equip you with ITIL concepts, processes and functions and their applicability in your day to day IT working with specific and relevant practical scenarios.

    • Post the course, you should be ready to understand an existing ITSM implementation as well as attempt to introduce it to you organization
    • After the course, you will be prepared for your ITIL foundation certification exam.

    Inspizone’s ITIL trainer has 20 years of experience. He trains the participants using real time scenarios. He is an inventor of Zero Incident Framework for IT.

    itil foundation certification training
    itil foundation certification course

    ITIL Foundation Course is Relevant for You:

    • If you require a basic understanding of the ITIL framework
    • If you need a greater understanding of ITIL to enhance the quality of IT services in your organization
    • If you are interested in exploring functions of IT Managers, Service Desk staff, Operations staff, and Developers
    • If you are looking to enhance your IT qualifications for better career advancements
    • If you are looking to accomplish complete ITIL track, ITIL foundation is a pre-requisite for next levels which are capability and lifecycle.

    Examination Format and Details

    • Exam could be taken immediately upon completion of the course on 2nd day or arrange to come next day
    • Duration is one hour and you need to attempt 40 multiple choice questions
    • Certificate is awarded only if you secure 65 or more in the exam, which means you need to answer 26 questions correctly out of total 40. Its easy!

    ITIL V3 Foundation Syllabus Outline:


    The objective of ITIL V3 foundation qualification is to introduce you to ITIL and make you aware of the ITSM processes, their goals, objectives, and key processes and functions. Entire syllabus is covered in 7 units. Below is a brief list of topics covered in each of the units.

    Unit 1: ITIL And The Service Lifecycle

    • Introduction of ITIL (The Framework, Lifecycle, Publications, Quality, and Governance)
    • Introduction of Best Practices and Guidelines
    • Introduction of relationship between various ITIL lifecycle processes
    • Understanding of Functions, Processes, and Roles

    Unit 3: Service Design

    • Introduction of Service Design (The Concept, Objectives, and its Fit within the ITIL Framework)
    • Key Definitions (Four Ps, Five Major Aspects of Design, Service Package)
    • Introduction to Service Design Processes
      • Service Level Management
      • Service Catalogue Management
      • Supplier Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
    • Explanation of Business Value
    • Explanation of how may all these work in your organization

    Unit 5: Service Operation

    • Introduction of Service Operation (The Concept, Objectives, and its Fit within the ITIL Framework)
    • Key Concept (Role of Communication)
    • Introduction to Service Operation Function
      • The Service Desk
      • The Technical Management Function
      • The Application Management Function
      • The IT Operations Management Function
    • Introduction to Service Operation Processes
      • The Incident Management Process
      • The Event Management Process
      • The Request Fulfilment Process
      • The Problem Management Process
      • The Access Management Process
    • Explanation of how may all these work in your organization

    Unit 7: Technology And Architecture

    • Overview of some of the products available in market helping in ITSM journey
    • Architecture Guidelines

    Unit 2: Service Strategy

    • Introduction of Service Strategy (The Concept, Objectives, and its Fit within the ITIL Framework)
    • Key Definitions (Value, Warranty and Utility, Resources, Service Portfolio)
    • Introduction of Service Strategy Processes
      • Demand Management
      • Financial Management
    • Explanation of a Business Case
    • Explanation of how may all these work in your organization

    Unit 4: Service Transition

    • Introduction of Service Transition (The Concept, Objectives, and its Fit within the ITIL Framework)
    • Introduction to Service Transition Processes
      • The Transition Planning & Support Process
      • The Change Management Process
      • The Service Asset & Configuration Management Process
      • The Release & Deployment Management Process
      • Knowledge Management
    • Explanation of how may all these work in your organization

    Unit 6: Continual Service Improvement

    • Introduction of Continual Service Improvement (The Concept, Objectives, and its Fit within the ITIL Framework)
    • Key Definitions
      • The Deming Cycle
      • The Seven-Step Improvement Process
      • Governance and ITSM
    • CSI Approach
      • Success Model
      • Measurements & Metrics
    • Explanation of how may all these work in your organization

    google logo Reviews of our students


    ruo liong
    ruo liong
    2 years ago

    I attended the Accounting lesson . The trainer was very experienced and was bi lingual so it was easy for me to ask question.
    Jenna Loh
    Jacqueline Lee
    7 months ago

    Went for a accounting course, Steven was friendly and helpful
    Shiya Feng
    shengwei tan
    10 months ago

    Stella is a great lecturer, the lesson taught are well orderly manner for each day which preps in beforehand and learning better.
    Ringo Lee
    Raymond Ralph SHONG
    3 years ago

    You will learn well. After sales services and after training, the staff and trainers are there to help, support, care and share with you any time. To ensure you have learnt well and they do follow up. Good job.
    hua zeng
    hua zeng
    a year ago

    I am taking excel and LCCI course , so far i think the fee is resonable and worth the money, I like the teachers , they are professional and patient.
    Jacqueline Lee
    Grace CH Ong
    a year ago

    A very useful course with laptops provided and sample datasets for our training. Training was very well-paced and clear, helpful for learning. Trainer also was happy to go around assisting when needed and managed queries well for us. Happy to have participated in a course at Inspizone 🙂
    Lim Valintina
    L T.
    a year ago

    Environment: neat and organized Pace of the class: perfect Learning tools: clear and straightforward Trainer (Bee Hoon): efficient, proactive, knowledgeable and humorous Overall: Excellent. Class ended earlier than stipulated time (despite time spent waiting for latecomers to get seated).
    Annie Ong
    Annie Ong
    5 months ago

    Dr Suresh is a excellent lecturer, he teaches the students incorporate with his own experience in accounting. This make us "students" who has no background of accounting understand and grasp the lesson with ease. The staff at Inspizone is so attentive and reply to our query without much delay. They are professional in handling us different students with different needs during our course. Recommended Training Institute to take lesson and learn what you need!
    Wenyan Yeo
    Guido Sudero
    2021-09-01

    The course was effective for my purpose, the Teacher was clear and professional and she covered all the various aspects in an extensive and careful way. Then, the follow up they do, sending the course material to all Students is also good. Indeed a good Excel course for a beginner.
    Ken Cheong
    THIRUMALA DEVI
    2021-09-15

    Here i attended two courses. The Teacher is more knowledgeable person. I attend here accounts and Corporate Tax Singapore courses. really ill recommend this institute.
    Josephine Low
    Lachu Gandhi
    2021-09-07

    Content of the course is appropriate. Trainer valene was very good and interactive. The place, course materials, the presentation and content of the material everything were clear and precise and she gave proper response to the queries raised. The place is well maintained too. Overall, a good experience and sure, I will recommend inspizone to my friends who are keen on upgrading themselves.
    shengwei tan
    shengwei tan
    2021-07-01

    Stella is a great lecturer, the lesson taught are well orderly manner for each day which preps in beforehand and learning better.
    Chiqui Ehong
    Grace CH Ong
    2021-06-11

    A very useful course with laptops provided and sample datasets for our training. Training was very well-paced and clear, helpful for learning. Trainer also was happy to go around assisting when needed and managed queries well for us. Happy to have participated in a course at Inspizone 🙂
    Odinelza Santos
    Odinelza Santos
    a year ago

    If you are Western better to stay away. at this place all Asian group prejudices and social positioning systems play out: caste, hierarchy, subjugation of others, etc...
    pamela ng
    pamela ng
    2 years ago

    Excellent Lesson , Morden Technology for virtual training.
    Chiqui Ehong
    Germaine Lee
    a year ago

    Communication, Professionalism, Value

    Frequently Asked Questions (FAQs)


    What is MYOB/ABSS?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    What is my salary potential as an Accountant specialist after completion of this MYOB certification course?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Why do organizations hire Accountant professionals?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Is this MYOB training course up to date?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Which course will be available for live instructor-led online classes?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    How do I enroll in this MYOB Certification course?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Related Courses


    Trending Courses